When we think of Tu B'Av, Israel's holiday of love, we often think about personal relationships. Yet some of the strongest relationships are built in the business world partnerships founded on trust,

commitment, professionalism, and a shared vision for long-term success.

The story of Ampa Complex is a perfect example.

Since the complex first opened in 2011, Ariel Properties, in collaboration with Electra FM, has been entrusted with the management and operation of the site.

Over the past 14 years, what began as a service agreement has evolved into a true strategic partnership one built on deep familiarity with the property, close collaboration between teams, and a continuous commitment to supporting the complex as it grows and evolves.

Today, Ampa Complex spans approximately 130,000 square meters, and is one of Israel's leading mixed-use developments.

It brings together premium office space, healthcare services, retail, restaurants, and residential areas, creating a vibrant destination that remains active throughout the day.

Managing an environment of this scale requires far more than routine maintenance. It demands an integrated facilities management approach that combines technical expertise, operational excellence, and seamless coordination across every aspect of the property.

Maintenance, HVAC systems, elevators, cleaning, security, and building operations all work together under a single objective: delivering an exceptional experience for every tenant, employee, visitor, and resident.

From the very beginning, Electra FM provided a comprehensive range of services, including Mechanical & Electrical (M&E) maintenance, mobile technical services, elevator maintenance, and dedicated on-site maintenance teams. As the complex expanded over the years, so did the partnership, with services continuously adapting to meet new operational requirements and the growing complexity of the site.

As Ampa Complex continued to develop, Ampa Tower was joined by Beit Ampa, while the tenant community expanded to include some of Israel's leading organizations, including Google, Assuta Medical Centers, and Maccabi Healthcare Services. Each new phase of growth required tailored operational solutions capable of supporting a larger, more diverse, and increasingly dynamic environment.

According to Lior Ben Haim, Manager of Ampa Complex, the true value of a long-term partnership is measured not by its duration, but by the way people choose to work together every day.

"We approach our work with a long-term perspective, understanding each other's needs while constantly striving to improve and deliver the highest level of service."

According to Ben Haim, the trust built over the years is rooted in open communication, professionalism, mutual respect, and a shared commitment to excellence.

The close relationships developed between the operational teams have enabled both organizations to address daily challenges efficiently while maintaining a strong sense of shared responsibility.

In a complex as dynamic as Ampa, where thousands of people visit and work every day, no two days are ever the same. Daily operations demand rapid response times, high availability, and precise coordination between multiple disciplines and service providers. Over the years, the close cooperation between Electra FM's professionals, Ariel Properties' management teams, and the complex's leadership has created an efficient operating model based on trust, experience, and operational agility.

Behind the seamless day-to-day operation stands a dedicated team of professionals operations managers, regional managers, electricians, maintenance technicians, engineers, and support staff all working toward one common goal: ensuring that the complex operates safely, efficiently, and at the highest standards of service. The continuity of these teams, together with the long-standing relationships they have built, has become one of the key foundations of the partnership's success.

Alongside its operational achievements, the partnership takes pride in consistently high levels of customer satisfaction, continuous improvement of operational systems, strong collaboration with Ampa's management and development teams, and full compliance with all regulatory requirements. Together, these accomplishments reflect years of professional excellence, consistency, and an unwavering commitment to quality.

When asked to describe the relationship built over the past 14 years in just one sentence, Lior Ben Haim answered:

"We are a family operating as one unified team."

That simple statement perhaps captures the essence of true partnership better than anything else. Success is not built simply by working together over time it is created through shared values, mutual trust, continuous improvement, and a collective commitment to achieving excellence.

As Tu B'Av celebrates relationships built through choice and dedication, the story of Ampa Complex reminds us that the strongest partnerships in property and facilities management are never created overnight. They are built every single day through people, professionalism, and a shared vision that continues to deliver value year after year.